I have found it difficult to trust garages across the area. However, Karch Auto seem genuinely interested in trying to work with you to identify issues and communicate them in a way that's understandable. They are friendly and not condescending...unlike some garages that can talk down to you. I had an issue with a coolant leak two Christmases ago which lingered for almost a year as I bounced around from garage to garage. I went to Karch and they focused on a specific issue and fixed it. While I technically experienced the same issue afterward for a time, they owned up to it being a defective part they installed and replaced it for free. Aside from the issue with that part, the point is that they fixed an issue that plagued me for almost a year. I trust them with my car.