Common Collision Center FAQs

No, you have the legal right to choose where your vehicle is repaired. Pennsylvania is a right to repair state. This means you have the right to have a shop you trust to do the repairs. The insurance company has the right to generate their own estimate to start with.

Minor repairs (dents/scratches) usually take 48-72 hours, while major repairs involving frame or structural damage can take a week or more. The exact repair time can very due to repair times and part availability. This is normally updated as the repair progresses.

Not necessarily. Modern shops use laser measuring systems to diagnose and fix frames. A vehicle is only a "total loss" if repair costs exceed the car's value.

If you have rental coverage or a liability claim, you will need to coordinate with a rental agency to have a car ready when you drop off your vehicle. This is something the shop cannot initiate.

Yes, it is highly recommended to schedule an appointment to ensure prompt service. If time permits, we do accept walk-ins. You may have a wait time if there are other appointments in process.

The shop will work with the insurance company to document and get approval for the necessary repairs, including any hidden damage found during the teardown. Most times this involves your specific policy coverage and will be addressed when the estimate is written.

Most reputable collision centers offer a warranty on their work, often for as long as you own the vehicle. If it is part of the repair, we will cover it.

The deductible is paid directly to the collision center when you pick up your finished vehicle. 

Your vehicle will be written with the/your insurance company part usage protocol, but the usage is up to you as the consumer. If you want all OEM parts, it may require an out-of-pocket expense to cover the difference. Your estimator should explain your insurance company protocols and your rights as a customer.